Alexa does not understand when I speak my destinations

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Problem: 

When I ask Alexa for the time to drive to a destination, it does not understand the name I am using.

Solution:

The most common root cause of this issue originates from the way destination’s Friendly Names are chosen which confuses Alexa trying to match it to your destination name spoken.

For example, if a destination Friendly Name is entered as Jim, it is hard to predict that Alexa will not understand Gym. Another example would be Foodmart vs. Food Mart, Lora vs Laura, etc.

The best solution is to ensure the destination’s Friendly Names entered are simple: Work, Martha, Ogden East, LAX, etc…

If you continue to have difficulties, please email support@myetaserv.com

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